Frequently asked questions

  1. What is AgoraDesk?
  2. How do I buy or sell cryptocurrencies?
  3. How do I buy and sell cryptocurrency options?
  4. How do I activate two-factor authentication?
  5. I have lost my second authentication factor, what should I do?
  6. Do you guys have a .onion site / Tor hidden service?
  7. Do you guys have an I2P site?
  8. Do you have an affiliate program?
  9. How am I protected from being scammed?
  10. What should I know about high-risk payment methods?
  11. What’s the difference between an online trade and a local trade?
  12. How do I send cryptocurrencies and how can I pay with cryptocurrencies after buying them?
  13. How do I receive cryptocurrency to my AgoraDesk Wallet?
  14. How can I withdraw other cryptocurrencies from AgoraDesk wallet?
  15. How can I deposit other cryptocurrencies to the AgoraDesk wallet?
  16. What is a transaction priority?
  17. How long does it take to send or receive cryptocurrencies to my AgoraDesk Wallet?
  18. I've waited 60 minutes and my transaction is still pending, now what?
  19. AgoraDesk doesn't support payment IDs. What if I want to send funds to an exchange that requires a payment ID?
  20. I've sent funds to an exchange that a requires payment ID and funds are not showing up! What should I do?
  21. How does the feedback system work?
  22. What is the difference between confirmed and unconfirmed feedback?
  23. How do I enable web notifications?
  24. Do you have a mobile app? / How can I receive mobile notifications?
  25. A trader is asking me for my ID, and I don't feel comfortable.
  26. I've paid but I haven't received my coins yet.
  27. Why can't I send all the coins that are in my wallet?
  28. I made a transaction from AgoraDesk and it is not showing on the receiving end!
  29. I've made my payment, but I forgot to press the I have paid button or I did not press it in time.
  30. How are disputes going to be handled?
  31. I sent coins to the wrong address, can I get them back?
  32. How often are advertisement prices updated?
  33. What is a floating price?
  34. What are the fees?
What is AgoraDesk?
AgoraDesk is a peer-to-peer cryptocurrency OTC desk. We are a marketplace where users can buy and sell cryptocurrencies to and from each other. Users, called traders, create advertisements with the price and the payment method they want to offer. You can browse our website for trade advertisements and search for a payment method you prefer. You'll find traders buying and selling cryptocurrencies online for more than 60 different payment methods. If you're new to AgoraDesk and want to buy cryptocurrencies, please take a look at our guides.
How do I buy or sell cryptocurrencies?
You can check our buying and selling guides to get started with trading cryptocurrencies.
How do I buy and sell cryptocurrency options?
You can check our options trading guides to get started with trading options.
How do I activate two-factor authentication?
I have lost my second authentication factor, what should I do?
If you have your backup code, use a QR generating service such as this to generate the QR from your backup code. Then scan the generated QR with your mobile 2FA app. If you don't have your backup code, it means that you've lost access to your account. Unfortunately, it's impossible for us to be able to differentiate between a hacker pretending to be you and you actually being you.
Do you guys have a .onion site / Tor hidden service?
Yes, we do! Here it is: agoradeska6jfxpf.onion (you need Tor to open this link).
Do you guys have an I2P site?
Yes, we actually have two! Here they are: agoradesk.i2p or ztqnvu7c35jyoqmfjyymqggjpyky6z3tlgewk2qgbgcmcyl4ecta.b32.i2p (you need I2P to open these links).
Do you have an affiliate program?
Yup! Check it out here.
How am I protected from being scammed?
All online trades are protected by escrow. When a trade is started the amount of cryptocurrency for the trade is automatically reserved from the relevant user's AgoraDesk Wallet. This means that if that user runs away with your money and doesn't release your coins AgoraDesk staff can release the coins to you from escrow. If you're selling cryptocurrency, never release the escrow before you know that you've received the payment. Please note, that local trades do not have escrow enabled by default.
What should I know about high-risk payment methods?
Even if you do your due diligence and only trade with reputable users there is no guarantee you'll not end up in a dispute situation. Here's something you can do to increase your chances:
1. Request 2 photo ID scans of the user (i.e. passport and driver's license), make sure that the account name matches the ID.
2. Tell the user to send you an email from the email account (maybe even tell them to put the Trade ID and something about the trade into the email).
3. Charge very high premiums for trades. For example, 25% and higher. That way you get covered if 1 in 5 of your trades are scams (given equal trade amounts).
4. Be wary of high trade amounts. Try to get a few lower amount trades with a trader first.
What’s the difference between an online trade and a local trade?
We have two different types of trades on AgoraDesk, local trades and online trades. Online trades occur online entirely through our trading platform without you ever meeting your trading partner. Escrow is automatically enabled and funded for Online trades, meaning that as a buyer you’re automatically protected by our escrow system. Most of trades on AgoraDesk are online trades. Local trades are meant to be carried out face-to-face, and escrow is not automatically enabled. Because of this it is not safe to pay the seller using an online payment method in a local trade. Online payment methods are, for example, bank transfers; PayPal; Gift card codes etc.
How do I send cryptocurrencies and how can I pay with cryptocurrencies after buying them?
If you purchase cryptocurrency using AgoraDesk, the coins will appear in your AgoraDesk Wallet. From there you can easily send them to other addresses of that cryptocurrency. To use your AgoraDesk Wallet go to the wallet page, open the relevant cryptocurrency, enter the receiving address,amount and confirm by entering your password. If you want to sell cryptocurrencis, you first need to transfer some coins to your AgoraDesk Wallet.
How do I receive cryptocurrency to my AgoraDesk Wallet?
In order to sell cryptocurrencies on AgoraDesk you'll first need to send some coins to your AgoraDesk Wallet. To do that you'll need an AgoraDesk account, access to cryptocurrency in another cryptocurrency wallet and you need to know your AgoraDesk receiving address for that cryptocurrency. To find the relevant AgoraDesk receiving address you need to visit the wallet page. On the wallet page you'll see the available cryptocurrenies. Press the relevant one, select the Receive tab, where you'll find your receiving address. Once you know your AgoraDesk receiving address, you can go to your other cryptocurrency wallet and use this address to send the coins to your AgoraDesk address.
How can I withdraw other cryptocurrencies from AgoraDesk wallet?
You can withdraw coins from the AgoraDesk wallet to a BTC, XMR, ETH,LTC, BCH or DASH wallet. The conversion of the coins is handled by MorphToken. Here you can read more about how MorphToken works, their service and network fees. If you want to withdraw coins from the AgoraDesk wallet to a BTC, XMR, ETH, LTC, BCH or DASH wallet you need to check the 'I want to withdraw to a BTC, XMR, ETH, LTC, BCH or DASH wallet' box on the Send tab of the wallet page. In the appeared section select the desired currency and enter the respective receiving BTC, XMR, ETH, LTC, BCH or DASH address. Then, enter the amount, select the priority (if needed), and press 'Continue' just like you would when withdrawing as usual. Please note, that the receive amount in relevant cryptocurrency should be within the provided MorphToken limits. Then, after you have entered your password and (if enabled) one-time password, AgoraDesk will send your coins to MorphToken for conversion. You don't need to do anything at this point and a new window where you can monitor the transaction status will be opened in you browser (if it hasn't opened please click on the provided link and be sure to save it so you are able to see the transaction's flow). Should anything go wrong with the transaction, the coins will be refunded to your AgoraDesk wallet.
How can I deposit other cryptocurrencies to the AgoraDesk wallet?
If you wish to deposit coins to the AgoraDesk wallet from a BTC, XMR, ETH, LTC, BCH or DASH wallet you need to check the 'I want to deposit from a BTC, XMR, ETH, LTC, BCH or DASH wallet' box on the Receive tab of the wallet page. In the appeared section select the desired deposit currency and enter the respective refund BTC, XMR, ETH, LTC, BCH or DASH address that will be used if anything goes wrong with the transaction. After you've done that, click on the 'Show me the deposit address!' button, which will open a window where you'll see the deposit address and the MorphToken deposit limits. Send the coins from your wallet to the provided MorphToken deposit address. At this point, MorphToken will convert your coins and transfer them to your AgoraDesk wallet.
What is a transaction priority?
The transaction priority is a setting used in Monero to set your payment apart from other payments in the Monero network (if there is any competition). Low priority transactions may take a longer time to complete.
How long does it take to send or receive cryptocurrencies to my AgoraDesk Wallet?
Transactions take between 10-60 minutes when you're sending cryptocurrency to your AgoraDesk Wallet or when you're sending cryptocurrency out from your AgoraDesk Wallet. Transactions between AgoraDesk Wallets are instantaneous.
I've waited 60 minutes and my transaction is still pending, now what?
The relevant cryptocurrency network might be experiencing congestion, in this case transactions will take much longer to go through. Cryptocurrency transactions have to be confirmed by the cryptocurrency network. When a transaction is made it gets sent into a transaction pool from where it is bundled up into blocks that miners confirm through mining. Once the transaction has been included in a block and has been mined, it has been confirmed once. When the confirmation count of the transaction reaches a certain threshold, the transaction appears in the receiving wallet. You can see the current number of unconfirmed transactions on the network in your wallet.
AgoraDesk doesn't support payment IDs. What if I want to send funds to an exchange that requires a payment ID?
The separate payment ID is an outdated concept in Monero architecture, and it decreases the privacy of the user as opposed to the newer integrated addresses, where the payment ID is compiled into the address itself. Unfortunately, it is still used by many big exchanges. AgoraDesk does not use old-style payment IDs and instead provides the newer, more private integrated wallet address for deposits. If you want to deposit your Monero from the AgoraDesk wallet to an exchange that uses legacy separate payment IDs, you can do so by first transferring your Monero to your own Monero wallet, and then from the wallet to the exchange.
I've sent funds to an exchange that a requires payment ID and funds are not showing up! What should I do?
If you've already deposited the Monero to their wallet, you can open a ticket at the exchange and give them the Monero network transaction ID that you can find in the description of the transaction on the wallet page, they should be able to credit your funds with that information. We would also recommend opening a ticket at the exchange, asking them to drop the old-style separate payment IDs and keep up with Monero development.
How does the feedback system work?
AgoraDesk uses a feedback system that shows a score on your public profile. This score, a percentage, shows how much positive feedback a user has. You can only give one feedback to a user. The feedback can be one of three types: Positive, Neutral and Negative. Once given, feedback will be visible on a user's public profile if certain conditions are met, otherwise the feedback remains unconfirmed and does not affect the feedback score.
What is the difference between confirmed and unconfirmed feedback?
Feedback that has been given can be either confirmed or unconfirmed. Confirmed feedback is shown on a user's public profile and affects the user's feedback score. For an unconfirmed feedback to become confirmed the total trade volume between the user giving and receiving feedback must be more than 100 USD equivalent.
How do I enable web notifications?
Web notifications allow you to receive pop-up notifications through your browser whenever you get a new notification on AgoraDesk. If you're trading and want to know immediately when something happens, enable web notifications from your profile. Flip the switch that says Enable Web notifications and when your browser asks you for permission to show web notifications, press accept. You're now all set and will start receiving web notifications.
Do you have a mobile app? / How can I receive mobile notifications?
At the moment, we don't have a standalone mobile app. But you can receive mobile notifications in Telegram! This guide will take you through the Telegram notifications activation process (it's easy). Our bot will then send you notifications on your AgoraDesk events.
A trader is asking me for my ID, and I don't feel comfortable.
Sometimes a trader may ask for your ID. If you're trading for the first time with a trader they may ask you to identify yourself. This is because in certain countries traders are required by local laws to know who their customers are. Most traders explain in the terms of the trade if they require ID verification or not. If you don't wish to give the trader your ID, you can always cancel the trade and search for a trader with less strict requirements. Always send your ID to the seller via the trade chat, our trade chat messages are kept encrypted on our servers and are deleted after 180 days. All photographs sent to the trade chat are also marked with a watermark to prevent misuse of the images.
I've paid but I haven't received my coins yet.
Traders usually release coins as soon as they see your payment,which can sometimes take an hour or two. If you've paid but are still waiting there is nothing to worry about, for all online trades are protected by escrow and the seller cannot run away with your funds. If there are any issues with a trade and the trader won't release your coins, you can dispute the trade to have AgoraDesk staff resolve it. If you're trading, you can dispute the trade after you've marked the payment completed. A dispute can no longer be started if the coins have been released from escrow or if it's a local trade without escrow enabled. When a trade you're involved in becomes disputed, you'll receive an email. A disputed trade is usually resolved within 24-48 hours.
Why can't I send all the coins that are in my wallet?
We reserve a small amount from your wallet balance to pay the network transaction fee. Each cryptocurrency transaction has to pay a small fee to the network to be confirmed no matter from where it's sent.
I made a transaction from AgoraDesk and it is not showing on the receiving end!
Transactions take between 10-60 minutes when you're sending cryptocurrency to your AgoraDesk Wallet or when you're sending cryptocurrency out from your AgoraDesk Wallet. Transactions between AgoraDesk Wallets are instantaneous.
I've made my payment, but I forgot to press the I have paid button or I did not press it in time.
After you send a trade request, you have a time window to complete the payment before the other party is able to cancel the trade. During this time you need to complete your payment and press the 'I have paid button'. The other party is notified that you've made the payment and the coins will be held in escrow until the other party releases them for you after seeing the payment in their account. If you paid for the purchase, but didn't mark the payment complete before the payment time window expired, please contact the other party through the trade chat. You can contact the other party and your other existing trade contacts from the Dashboard. Send a message to the other party and kindly explain the situation and why you couldn't complete payment within the time window. If the other party doesn't respond to this request please contact AgoraDesk staff using the support request form and mention your trade ID.
How are disputes going to be handled?
When the buyer or seller initiate a dispute, an admin steps into the trade chat and asks both parties for evidence and takes into account chat history and reputation to make as fair of a decision as possible.
I sent coins to the wrong address, can I get them back?
Cryptocurrency transactions are irreversible, once you’ve sent the coins to another address it's not possible for you or AgoraDesk to reverse it.
How often are advertisement prices updated?
Advertisement prices are based on cryptocurrency exchange rates. Theexchange rates are volatile and may change rapidly. AgoraDesk updates its exchange rates and advertisement prices every twelve minutes. Prices shown in the listings and on the front page are cached, and update a little slower. Sometimes when the price is fluctuating rapidly, advertisements with the same price formula may display different prices. Sometimes market data is not available for some currencies, which leads to delays updating the advertisement prices. However, when you open up the advertisement page itself the price will be more up to date. The price is determined the trade request is sent.
What is a floating price?
When the price is floating, the purchased cryptocurrency amount fluctuates with the exchange rate. The traded amount is determined when the trade is closed, instead of when the trade is opened. This reduces market rate risks in local cash transactions where the time between opening the trade and closing the trade can be several days.
What are the fees?
You can check all the info on the current fees on our fees page